Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the 'Iron-Clad Guarantee'?
Our Iron-Clad Guarantee includes a 30-day test drive, free shell trades for life, and a forever warranty on all holster components.
How long does shipping take for custom holsters?
Since many of our products are made to order, please allow 7-10 business days for manufacturing before your order is shipped via your selected carrier.
Are Alien Gear holsters compatible with light-bearing firearms?
Yes, we offer specific shell configurations for a wide variety of weapon lights and lasers. Please use our 'Search by Gun' tool to find the exact fit for your setup.
What is your return policy?
We offer a 30-day test drive. If you are not completely satisfied with your holster within the first 30 days of receiving it, you can return it for a full refund.
Do you offer international shipping?
Yes, we ship our holsters and tactical gear worldwide. Shipping rates and delivery times vary based on the destination country and local customs regulations.
Can I swap my holster shell if I buy a new handgun?
Absolutely. We offer free shell trades for life. Simply send us your old shell, and we will send you a new one for your new firearm, provided it is part of the same holster series.